Introduction

Welcome to the guide to the Payment Process! This guide will walk you through the different payment processes you might encounter, including upcoming, overdue, onboarding, and upgrading payments. We’ve designed these processes to be straightforward and hassle-free.

For more information on our policies, please refer to our billing policy: https://fiscalharmony.co.zw/billing-policy-zimbabwe/

1. Upcoming Payments

You will receive notifications about upcoming payments before they’re due. These payments include things like your subscription renewals or other scheduled charges.

How to Make an Upcoming Payment:

1. Notification:

   • You will receive a reminder via email with the due date and amount.

2. Payment Link:

   • Once you receive that email, if you log into your customer portal, and look at the top right corner, you should see the days until your subscription is due.

   • If you click on the icon, you will be taken to the ‘Upcoming Payments’ page where you can then initiate the payment.

3. Choose Your Payment Method:

   • Select payment method you would want to pay with:

     • Ecocash

     • Innbucks

     • Zimswitch

     • Visa

     • Mastercard

   • You can then click on checkout.

4. Confirm Payment:

   • Review the details and confirm your payment.

   • Once you click on checkout, follow the instructions provided based on the payment method selected and then verify the subscription from your end.

5. Confirmation:

   • Once your payment is processed, you will receive a receipt and the subscriptions you would have selected will be billed for once we receive the payments.

2. Overdue Payments

If a payment has been missed, you will be notified that your payment is overdue. Overdue payments may result in service interruptions.

How to Make an Overdue Payment:

1. Notification:

   • An email or SMS will notify you of the overdue status.

2. Access Payment Page:

   • Once you receive that email, if you log into your customer portal, and look at the top right corner, you should see the amount that is due.

3. Pay Immediately:

   • To make the payment immediately, then click on the amount due, you should be taken to the billing page where you will be presented with the screen to pay the amount due and then checkout.

4. Service Restoration: 

   • After your payment is successful, services will be restored, and you will receive confirmation.

Important Note: Overdue payments will result in your account being suspended. Please note that at this point, your subscription will not be automatically canceled. You will continue to be billed until a cancellation request has been made formally, as per our billing policy: https://fiscalharmony.co.zw/billing-policy-zimbabwe/

3. Onboarding Payments

Onboarding payments are part of the initial registration process when you sign up for our services.

How to Make an Onboarding Payment:

1. Registration: 

   • After filling out your registration form, you will be asked to make your first payment.

2. Payment Options:

   • Select payment method you would want to pay with:

     • Ecocash

     • Innbucks

     • Zimswitch

     • Visa

     • Mastercard

   • You can then click on checkout.

3. Payment Confirmation:

   • Complete the payment, and your account will be activated upon successful payment.

4. Upgrading Payments

When you decide to upgrade your plan or service, you'll need to make an additional payment.

How to Make an Upgrading Payment:

1. Choose Upgrade Plan:

   • Visit your account dashboard.

2. Payment Details:

   • You will now be given options to select the plan you would wish to upgrade to, the addons you can have.

   • You can select the items you would like to have.

3. Checking Out:

   • After selecting the plans and addons, you can then click on checkout, after selecting the payment gateway you like to pay with.

5. Bank Transfer Payments

We also accept direct bank transfers. Please use the following details when making a transfer:

• Bank Name: CABS

• Branch: Northridge Park

• Account Number: 1150678291

• Currency: USD

Please include your company name as the payment reference. 

Important Note: To ensure faster reconciliation, clients are advised to email the proof of payment to us, stating their company name. Payment will be applied to your account only when the funds are received in our account. Our support staff cannot activate your account based on proof of payment.

6. Cash Payments

We do not receive cash deposits into our bank account as they are usually captured by the bank incorrectly into our account and makes reconciliation difficult. However, cash payments can be made at our offices: 40 Sandringham Drive, Alexandra Park, Harare, Zimbabwe

Important Note: We will not accept any liability if a customer didn't receive or misplaced a receipt of the cash given.

7. Payment Transfer Policy

Please note that we do not transfer payments from one client to another. Once a payment is allocated to a client, they can either use the credit on that client's account or leave a credit balance with Fiscal Harmony. This policy is in place to prevent issues with unauthorised client registrations.

8. Agent Authorisation

It is the client's obligation to ensure they are dealing with an agent of Fiscal Harmony or an authorised reseller of Fiscal Harmony. We will not be held liable for any person acting as an agent when they are in fact not an agent.

Troubleshooting Payment Issues

If you face any issues during the payment process, here’s how to resolve them:

• Payment Declined: Double-check your payment details or contact your bank for more information.

• Technical Issue: Refresh the page or try again later. If issues persist, contact our support team.

• Missing Receipt: If you did not receive a payment confirmation, check your spam folder. You can also view your payment history from your account dashboard.

Need Help?

If you encounter any problems or have questions about your payments, please reach out to our support team:

• Email: billing@fiscalharmony.co.zw

• Phone: +263 8677 010 305